Last Updated: August 16, 2026

Welcome to First Impression Co.

These Terms & Conditions ("Terms") govern your use of the First Impression Co. website and establish general terms applicable to services provided by First Impression Co., LLC ("First Impression Co.," "we," "us," or "our").

By accessing our website, submitting an inquiry, requesting an estimate, booking a service, or purchasing services from us, you agree to these Terms.

1. OUR SERVICES

First Impression Co. provides vacation-rental hospitality services in the Orlando, Florida area.

Our services may include:

• Essential and signature turnovers

• Deep cleaning

• Linen coordination

• Guest-ready preparation

• Property inspections

• Inventory and supply management

• Guest concierge services

• Property stocking

• Welcome amenities

• Holiday and seasonal setup

• Party and celebration planning

• Vendor coordination

• Owner support services

• Customized hospitality services

Services available may vary by property and client needs.

2. ESTIMATES AND CUSTOM SERVICES

Many of our services are customized based on the property, requested services, number of guests, timing, property condition, and other circumstances.

Estimates and proposals are based on the information available to us when they are prepared.

Additional charges may apply when:

• The condition of a property differs materially from the information provided

• Additional work is required

• Additional services are requested

• Additional supplies, products, or materials are required

• Third-party products or services are requested

• Expedited or emergency service is requested

• The scope of work changes after an estimate has been provided

We will make reasonable efforts to communicate material changes in scope or pricing before proceeding whenever practical.

3. SERVICE SCOPE

The specific services included in an owner's package, estimate, proposal, invoice, or service agreement will determine the scope of work for that service.

Not every service described on our website is included in every package.

Additional services may be requested separately and may be subject to additional fees.

4. PROPERTY ACCESS

Clients are responsible for providing appropriate access to the property at the scheduled service time.

Access may include:

• Smart-lock access

• Lockbox access

• Key access

• Building or gate access

• Parking instructions

• Other information reasonably necessary to access the property

If our team cannot access a property because appropriate access has not been provided, the service may need to be rescheduled and additional charges may apply.

5. PAYMENT

Payment terms will be provided in the applicable estimate, proposal, invoice, or service agreement.

Payments may be processed through Square or another third-party payment provider.

By submitting payment, you authorize the applicable payment provider to process the amount shown on your invoice or payment request.

Additional services, purchases, or changes to the original scope may result in additional charges.

6. CANCELLATIONS AND RESCHEDULING

Cancellation and rescheduling policies may vary depending on the service.

Special-event services, party planning, stocking orders, holiday setup, recurring services, and services involving third-party purchases may have specific cancellation or rescheduling requirements.

Any cancellation or rescheduling terms specific to your service will be provided in your estimate, proposal, invoice, or service agreement.

7. SUPPLIES AND PURCHASES

Some services may require First Impression Co. to purchase supplies, groceries, amenities, decorations, gifts, or other items on behalf of a client.

Clients are responsible for the cost of approved purchases in addition to applicable service fees.

When appropriate, First Impression Co. may coordinate purchases and third-party vendors on behalf of a client.

8. THIRD-PARTY VENDORS

At a client's request, First Impression Co. may help coordinate third-party vendors or service providers.

Third-party providers may include event vendors, restaurants, transportation providers, childcare providers, entertainment providers, decorators, maintenance providers, or other businesses.

Unless expressly agreed otherwise in writing, First Impression Co. is not responsible for the independent acts, omissions, delays, pricing, availability, or performance of third-party providers.

9. PROPERTY CONDITIONS AND SAFETY

Clients are responsible for notifying First Impression Co. of known hazards, maintenance issues, construction, infestations, unsafe conditions, or other circumstances that may affect the safety of our team or the performance of services.

If our team encounters an unsafe condition, we may suspend or discontinue the affected service until the condition has been reasonably addressed.

We will exercise reasonable care while performing services.

However, we are not responsible for pre-existing damage, normal wear and tear, defective materials, improperly installed items, or damage resulting from conditions outside our reasonable control.

10. GUEST CONCIERGE SERVICES

First Impression Co. may provide complimentary concierge assistance to guests staying at participating properties.

Concierge services may include local recommendations, planning assistance, information, special-request coordination, and assistance with arranging experiences or services.

Concierge assistance does not guarantee the availability, pricing, quality, safety, or performance of any third-party business or service provider.

Guests remain responsible for confirming reservations, pricing, policies, age requirements, transportation arrangements, cancellation policies, and other details directly with third-party providers when appropriate.

11. PARTY PLANNING AND CELEBRATION SERVICES

Party planning and celebration services may include decorations, setup, stocking, gifts, food-related coordination, entertainment, rentals, or third-party vendors.

Specific event services will be outlined in the applicable estimate or proposal.

Changes to an approved event, additional guests, rush requests, additional setup requirements, vendor changes, or other changes to the original scope may result in additional charges.

12. COMMUNICATIONS

By submitting an inquiry or requesting services, you authorize First Impression Co. to contact you regarding your inquiry, estimate, scheduled service, payment, or other service-related matters.

If we offer marketing communications, those communications will include an appropriate method for opting out.

13. WEBSITE USE

You agree to use our website only for lawful purposes.

You may not:

• Attempt to gain unauthorized access to the website

• Interfere with the website's operation or security

• Submit false or misleading information

• Use the website for fraudulent purposes

• Copy or reproduce our website content for commercial purposes without permission

14. INTELLECTUAL PROPERTY

Unless otherwise stated, all website content, including photographs, graphics, written content, logos, branding, designs, and other materials, is owned by First Impression Co., LLC or used with permission.

You may not reproduce, distribute, modify, publish, or commercially use our materials without written permission.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, First Impression Co. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

16. FORCE MAJEURE

First Impression Co. is not responsible for delays or inability to perform services resulting from circumstances outside our reasonable control.

These circumstances may include severe weather, natural disasters, utility failures, governmental actions, emergencies, transportation disruptions, labor disruptions, or other unforeseen circumstances.

17. CHANGES TO THESE TERMS

We may update these Terms from time to time as our business, website, services, or legal obligations change.

Updated Terms will be posted on this page with a revised "Last Updated" date.

18. GOVERNING LAW

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

19. CONTACT US

Questions regarding these Terms may be directed to:

First Impression Co., LLC
Orlando, Florida
hello@1stimpressionhospitality.com
(407) 494-3830