Last Updated: August 16, 2026

First Impression Co., LLC ("First Impression Co.," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide to us.

This Privacy Policy explains how First Impression Co. collects, uses, and protects information when you visit our website, contact us, submit an inquiry, request an estimate, or use our services.

1. INFORMATION WE COLLECT

When you interact with First Impression Co., we may collect information that you voluntarily provide, including:

• Your name

• Email address

• Phone number

• Property address or general property location

• Information about your vacation rental property

• Requested services and service preferences

• Guest or stay information you choose to provide

• Information included in inquiries, messages, or service requests

• Information necessary to provide or coordinate requested services

• Billing and payment-related information

We may also automatically receive certain technical information when you visit our website, such as your IP address, browser type, device type, pages visited, and general website usage information.

We seek to collect only information that is reasonably necessary to respond to inquiries, provide services, operate our business, and maintain our website.

2. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

• Respond to inquiries and requests

• Communicate with property owners and guests

• Prepare customized estimates and proposals

• Schedule and coordinate services

• Provide cleaning, turnover, concierge, stocking, party planning, and other hospitality services

• Coordinate requested services with vendors or service providers

• Process payments

• Maintain business and service records

• Improve our website, services, and customer experience

• Prevent fraud, misuse, or unauthorized activity

• Comply with applicable laws and legal obligations

We will not use your personal information for purposes materially different from those described in this Privacy Policy without providing appropriate notice where required.

3. PAYMENT INFORMATION

Payments for services may be processed through third-party payment providers, including Square or other payment platforms we may use.

When you make a payment through a third-party payment provider, that provider may collect and process your payment information according to its own privacy policy and terms.

First Impression Co. does not need to retain your full credit card number or security code in order to provide our services.

4. HOW WE SHARE INFORMATION

First Impression Co. does not sell your personal information.

We may share information when reasonably necessary to operate our business or provide services you have requested.

This may include sharing information with:

• Payment processors

• Website and hosting providers

• Scheduling and business-management platforms

• Communication and email providers

• Contractors and service specialists

• Vendors or third-party service providers

• Professional advisors

• Government authorities when required by law

We seek to limit information shared with third parties to information reasonably necessary for the applicable business purpose.

5. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to help the website function, understand how visitors use the website, improve website performance, and support analytics.

Third-party services integrated into our website may also use cookies or similar technologies.

You can generally manage or disable cookies through your web browser settings. Disabling certain cookies may affect how some website features function.

6. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, services, or platforms.

Those third parties operate independently from First Impression Co. and may have their own privacy policies and terms.

We are not responsible for the privacy practices or content of third-party websites or services.

7. DATA SECURITY

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no website, electronic transmission, or method of storing information can be guaranteed to be completely secure.

8. DATA RETENTION

We retain personal information for as long as reasonably necessary to provide services, communicate with clients, maintain business records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

When information is no longer reasonably necessary for these purposes, we may securely delete or dispose of it.

9. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have certain rights regarding personal information we maintain about you.

These rights may include requesting:

• Access to certain personal information

• Correction of inaccurate personal information

• Deletion of certain personal information

• Information regarding how your personal information is collected or used

To submit a privacy-related request, please contact us using the information below.

We may need to verify your identity before completing certain requests.

10. CHILDREN'S PRIVACY

Our website and services are not directed toward children under 13.

We do not knowingly collect personal information directly from children under 13 through our website.

If you believe a child has provided personal information to us, please contact us so we can review the information and take appropriate action.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time as our business, website, services, or legal obligations change.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

12. CONTACT US

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:

First Impression Co., LLC
Orlando, Florida
hello@1stimpressionhospitality.com
(407) 494-3830